pk95 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") is issued by pk95 ("pk95", "we", "us", "our"), the operator of the online gaming platform accessible at https://pk95.pro. This Policy applies to all personal data collected from individuals ("Player", "User", "you") who access, register on, or interact with the pk95 platform, including the casino, sports sportsbook, cricket betting markets, slot games, live dealer tables, promotional campaigns, and customer support channels.

pk95 acts as the data controller in respect of personal data collected through the platform. This means pk95 is responsible for determining the purposes and means by which your personal data is processed. Where pk95 engages third-party service providers to process data on its behalf, those providers act as data processors and are contractually bound to process your data only in accordance with pk95's documented instructions and this Policy.

By registering a pk95 account or by continuing to use the pk95 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this Policy, you should discontinue use of the platform and may contact pk95 to request closure of your account.

2 Data We Collect

pk95 collects personal data through several channels, including the account registration form, KYC verification processes, payment transactions, platform usage activity, customer support interactions, and marketing communications. The categories of personal data collected are described below.

2.1 Registration & Identity Data

When you register a pk95 account, we collect your full legal name, date of birth, residential address (including city — for example Karachi, Lahore, or Islamabad), email address, and Pakistani mobile phone number. This information is required to create and administer your account.

2.2 KYC Verification Data

Prior to processing any withdrawal, pk95 requires completion of KYC (Know Your Customer) verification. This involves collection and review of a copy of your valid government-issued photo identification (CNIC or passport) and, where applicable, proof of the payment method used to deposit funds. KYC documents are stored securely and processed by pk95's compliance team and licensed identity verification partners.

2.3 Financial Transaction Data

pk95 records details of all deposits and withdrawals processed through your account, including transaction amounts in PKR, payment method type (JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank), transaction timestamps, and payment reference numbers. pk95 does not store full bank account numbers or mobile wallet PINs.

2.4 Platform Usage Data

pk95 automatically collects technical and behavioural data when you use the platform, including your IP address, device type and operating system, browser type and version, pages and game titles accessed, session duration, wagers placed, and bet settlement history. This data is used for platform security, fraud prevention, and service improvement purposes.

2.5 Communications Data

When you contact pk95 via Live Chat, email, or any other support channel, we retain records of those communications, including the content of messages and any attachments submitted, for quality assurance, compliance, and dispute resolution purposes.

3 How We Use Your Data

pk95 uses the personal data collected for the following purposes:

• Account Management: To create, maintain, verify, and administer your pk95 player account, including processing deposits and withdrawals in PKR and applying responsible gaming tools to your account where requested.
• Regulatory & Legal Compliance: To fulfil pk95's obligations under its international gaming licence framework, including KYC verification, anti-money laundering (AML) screening, and the reporting of suspicious activity to relevant authorities where legally required.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, bonus abuse, and other conduct that violates the pk95 Terms & Conditions.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance via Live Chat and email channels.
• Responsible Gaming: To monitor your gaming activity for indicators of problem gambling behaviour, to apply self-imposed limits and exclusion requests, and to provide relevant responsible gaming resources where appropriate.
• Service Improvement: To analyse aggregated, anonymised usage data to improve the pk95 platform, optimise game offerings, and enhance the overall player experience.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates by email or SMS, where you have provided explicit consent to receive such communications. You may withdraw this consent at any time.

4 Legal Basis for Processing

pk95 processes your personal data under the following legal bases:

• Contractual Necessity: Processing required to perform the contract between pk95 and you as a registered player, including account administration, payment processing, and customer support.
• Legal Obligation: Processing required to comply with applicable laws and regulatory requirements, including KYC verification, AML obligations, and responses to lawful requests from regulatory or law enforcement authorities.
• Legitimate Interests: Processing carried out to further pk95's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service analytics, provided such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing carried out on the basis of your freely given, specific, informed, and unambiguous consent, including the sending of direct marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 Data Sharing & Disclosure

pk95 does not sell, rent, or trade your personal data to any third party. Your personal data may be shared in the following limited circumstances only:

5.1 Licensed Service Providers

pk95 engages carefully selected third-party service providers to support the operation of the platform, including licensed payment processing partners (facilitating transactions via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank), KYC and identity verification providers, fraud detection and risk management services, cloud hosting and infrastructure providers, and customer support technology platforms. All service providers are contractually required to handle your personal data strictly in accordance with pk95's instructions and applicable data protection standards.

5.2 Regulatory & Law Enforcement Authorities

pk95 may disclose your personal data to regulatory authorities, law enforcement agencies, or other governmental bodies where required to do so by applicable law, by court order, or by the terms of pk95's international gaming licence. pk95 will, where legally permissible, endeavour to notify you of such a disclosure.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of pk95's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via your registered email address, and the acquiring entity will be required to honour the commitments made in this Privacy Policy.

6 Cookies & Tracking Technologies

pk95 uses cookies and similar tracking technologies on the platform to provide a functional, secure, and personalised experience. The categories of cookies used by pk95 are as follows:

• Strictly Necessary Cookies: Required for the platform to function correctly, including session management, login authentication, and security features. These cookies cannot be disabled without impairing platform functionality.
• Functional Cookies: Used to remember your preferences, such as language settings, preferred payment method, and responsible gaming limit configurations, so that you do not need to re-enter these each time you visit.
• Analytics Cookies: Used to collect anonymised data about how players interact with the pk95 platform, including which pages and games are most frequently accessed, session durations, and navigation paths. This data is used solely to improve platform design and performance.
• Security Cookies: Used to detect and prevent fraudulent activity, including bot detection, unusual login behaviour, and device fingerprinting for account protection purposes.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may prevent you from accessing certain features of the pk95 platform. pk95 does not use third-party advertising cookies or behavioural tracking cookies for cross-site advertising purposes.

7 Data Retention

pk95 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods required by pk95's regulatory obligations:

Upon expiry of the applicable retention period, pk95 will securely delete or anonymise your personal data in accordance with its data disposal procedures.

8 Data Security

pk95 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the pk95 platform;
• Encryption of sensitive data fields at rest within pk95's database infrastructure;
• Role-based access controls limiting access to personal data to authorised pk95 personnel on a strict need-to-know basis;
• Regular penetration testing and security audits conducted by independent third-party cybersecurity specialists;
• Multi-factor authentication requirements for access to backend systems holding player data;
• Continuous network monitoring and intrusion detection systems;
• Documented incident response procedures to contain and remediate security breaches promptly.

9 Your Rights

As a pk95 player, you hold the following rights in respect of your personal data. To exercise any of these rights, contact the pk95 support team via Live Chat or email at [email protected]. pk95 will respond to all valid requests within 30 days.

10 Children & Minors

The pk95 platform is strictly intended for individuals aged 21 years and over. pk95 does not knowingly collect personal data from any person under the age of 21. In the event that pk95 becomes aware that personal data has been collected from a minor, that data will be deleted immediately, the associated account will be closed, and any funds held will be handled in accordance with applicable regulatory requirements.

11 Third-Party Services

The pk95 platform may contain links to third-party services, such as payment gateway confirmation pages, KYC verification portals, or responsible gaming resource pages operated by external organisations. This Privacy Policy applies solely to the pk95 platform and does not govern the privacy practices of any third-party website or service. pk95 is not responsible for the content, privacy policies, or data handling practices of any third-party services accessed through or in connection with the pk95 platform.

Where pk95 engages third-party data processors, those processors are selected carefully on the basis of their data protection standards and are governed by data processing agreements that require them to implement appropriate technical and organisational security measures and to process player data only in accordance with pk95's documented instructions.

12 Policy Amendments

pk95 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, platform features, or data processing practices. Where a proposed amendment is material in nature — meaning it meaningfully changes how your personal data is collected, used, or shared — pk95 will notify registered players via email to the address held on account at least 14 days prior to the amendment taking effect.

Non-material amendments, such as corrections of typographical errors, clarifications of existing provisions, or updates to contact information, may be published without advance notice. The effective date displayed at the top of this Policy will be updated each time the Policy is revised. Your continued use of the pk95 platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

13 Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which pk95 handles your personal data, please contact the pk95 Data Protection team through any of the following channels:

• Live Chat: Available 24/7 directly through the pk95 platform after logging in to your account. This is the fastest way to reach the pk95 support team from anywhere in Pakistan.
• Email: [email protected] — please include "Privacy Request" in the subject line so your message is routed to the correct team. Responses are typically provided within 24 hours on business days.

pk95 is committed to resolving all privacy-related concerns promptly and fairly. If you are not satisfied with pk95's response to your complaint, you may escalate the matter to the relevant supervisory authority under the international gaming licence framework that governs pk95's operations.